Find quick answers about our services, pricing, process, and support ? organized by category.
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General
Services
Pricing & Quotes
Projects
Support & Warranty
General
4 Questions
1Who is Buildcore Contracting & Trading?
Buildcore is a UAE-based contracting and trading company delivering construction, MEP, maintenance and renovation services since 2012. We are fully licensed by Dubai Economy and ISO 9001:2015 certified.
6Which areas in the UAE do you serve?
We operate across all UAE Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Fujairah, and also take on projects across the GCC region.
11Are you a licensed and insured company?
Yes, Buildcore is fully licensed by Dubai Economy, ISO 9001:2015 certified, and carries comprehensive project and liability insurance. All technicians hold relevant trade certifications.
16What types of clients do you work with?
We work with homeowners, property managers, developers, hospitality groups, schools, retail chains, and industrial facilities ? handling both residential and commercial projects of all sizes.
Services
4 Questions
2What types of services do you offer?
We offer 16+ services across HVAC, MEP (electrical & plumbing), interior fit-out, civil & structural works, cleaning & facility management, and Annual Maintenance Contracts (AMC).
7Do you offer Annual Maintenance Contracts (AMC)?
Yes, we offer flexible AMC plans tailored to your property. Our AMC includes scheduled maintenance, 24/7 emergency support, and detailed reporting after every visit.
12Do you provide emergency repair services?
Yes, our 24/7 emergency response team handles urgent AC, electrical, and plumbing issues across Dubai and the UAE with fast turnaround times.
17Can you handle both small repairs and large projects?
Yes, our team scales from single-unit AC repairs to full 24-floor commercial tower fit-outs. No project is too small or too large for our team to handle.
Pricing & Quotes
4 Questions
3How quickly can I get a quote?
We typically provide a detailed quotation within 24-48 hours of receiving your enquiry. For larger or complex projects, we may request a site visit before finalising the quote.
8Are there any hidden charges?
No. All our quotations are itemised and transparent. Any additional work discovered during the project is always discussed and approved with you before proceeding.
13Do you require a deposit before starting work?
For most projects, we request a percentage deposit upon contract signing, with the remaining balance structured across project milestones. Payment terms are detailed in every quotation.
18What payment methods do you accept?
We accept bank transfers, cheques, and major credit cards. For commercial and government projects, we also support LPO-based invoicing.
Projects
3 Questions
4How do I track the progress of my project?
You will be assigned a dedicated Project Manager who provides regular progress updates, weekly reports, and is always available throughout the project lifecycle.
9What types of projects do you handle?
We handle residential (villas, apartments), commercial (offices, malls, hotels), industrial (warehouses, factories), and interior fit-out projects ? covering civil, MEP, HVAC, and renovation.
14Can I see examples of your past work?
Yes, visit our Projects page to browse completed projects across commercial, residential, industrial and interior categories with full details and photos.
Support & Warranty
3 Questions
5Do you offer a warranty on completed work?
Yes, all repair and installation work comes with a warranty period ranging from 90 days to 1 year depending on the service type ? details are specified in each quotation.
10What if I am not satisfied with the completed work?
We do not consider a project closed until you are 100% satisfied. If any issue arises after handover, contact your project manager and we will address it promptly at no extra cost within the warranty period.
15How can I reach support for an urgent issue?
Call our 24/7 emergency line at +971 50 123 4567, or message us on WhatsApp for the fastest response. Our team typically responds within minutes for urgent matters.
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